Privacy Policy

Thank you for choosing to be part of our community at Lootbox (LOOTBOX LTD, Reg No: HE 466358). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [email protected].

When you visit our website https://lootbox.com (“Lootbox” or the “Site”) and use our services, you trust us with your personal information. We take your privacy very seriously. This privacy policy explains in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. Please take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our site and services.

What Information Do We Collect?

Personal Information You Disclose to Us

In Short: We collect personal information that you provide to us such as your name, address, contact information, passwords, security data, payment information, and social media login data.

We collect personal information that you voluntarily provide to us when registering at the Site, expressing interest in our products and services, participating in activities on the Site (such as posting messages or entering competitions), or otherwise contacting us. The type of personal information we collect depends on the context of your interactions with us and the Site, your choices, and the products and features you use. This information can include:

• Name and Contact Data: First and last name, email address, postal address, phone number, and other contact data.

• Credentials: Passwords, password hints, and similar security information for authentication and account access.

• Payment Data: Information necessary to process payments, such as payment card numbers and security codes. Payment data is stored by our payment processor; you should review their privacy policies for more information.

• Social Media Login Data: If you choose to register using social media account details (e.g., Facebook, Google), we will collect the relevant information described in the “How do we handle your Social Logins?” section below.

All personal information you provide must be accurate, complete, and up-to-date, and you must notify us of any changes.

Information Automatically Collected

In Short: Some information – such as IP address, browser, and device characteristics – is collected automatically when you visit our website.

We automatically collect certain information when you visit, use, or navigate the Site. This data does not reveal your specific identity but may include device and usage information, such as IP address, browser type, operating system, referring URLs, and technical information about your device. This data is primarily needed to maintain the security and operation of our Site and for analytics and reporting.

Like many businesses, we collect information through cookies and similar technologies (see our Cookie Policy).

Information Collected from Other Sources

In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

We may obtain information about you from other sources such as public databases, joint marketing partners, social media platforms (e.g., Facebook, Google), and other third parties. Examples of the information we receive include social media profile information (name, gender, birthday, email, etc.) and marketing leads.

How Do We Use Your Information?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Site for various business purposes, including:

• Facilitating account creation and login: If you choose to link your account with us to a third-party account (such as Facebook), we use the information you allowed us to collect to facilitate account creation and login.

• Sending marketing and promotional communications: We and/or our third-party marketing partners may use your personal information for marketing purposes, in accordance with your preferences. You can opt out of our marketing emails at any time (see "Your Privacy Rights" below).

• Sending administrative information: We may use your personal information to send you product, service, and new feature information, and information about changes to our terms, conditions, and policies.

• Fulfilling and managing orders: We use your information to process and manage orders, payments, returns, and exchanges made through the Site.

• Delivering targeted advertising: We may use your information to develop and display personalized content and ads, and to measure their effectiveness.

• Administering prize draws and competitions: We may use your information to manage prize draws and competitions when you choose to participate.

• Requesting feedback: We may use your information to request feedback and to contact you about your use of our Site.

• Protecting our Site: We use your information to keep our Site safe and secure, for fraud monitoring and prevention.

• Enabling user-to-user communications: We may use your information to enable user-to-user communications with your consent.

• For other business purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, and improving our Site and services.

Will Your Information Be Shared with Anyone?

In Short: We only share information to comply with laws, protect your rights, fulfill business obligations, or with your consent.

We only share and disclose your information in the following situations:

• Compliance with laws: We may disclose your information where required to do so by law.

• Vital interests and legal rights: We may disclose your information where we believe it is necessary to investigate or prevent violations of our policies or illegal activities.

• Vendors, consultants, and other third-party service providers: We may share your information with third-party service providers who perform services for us, such as payment processing or data analysis.

• Business transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of assets.

• With your consent: We may share your personal information for other purposes with your consent.

How Do We Handle Your Social Logins?

In Short: If you choose to register or log in to our Site using a social media account, we may access certain information about you.

If you register or log in using a third-party social media account (e.g., Facebook or Google), we will receive certain profile information about you. The information we receive depends on the platform, but it may include your name, email address, friends list, profile picture, and other publicly available information.

We will use this information only for the purposes described in this privacy policy. Please note that we do not control, and are not responsible for, other uses of your information by the social media provider.

Is Your Information Transferred Internationally?

In Short: We may transfer, store, and process your information in countries other than your own, but we take reasonable steps to ensure it is protected.

If you are a resident in the European Economic Area (EEA), then these countries may not have data protection laws as comprehensive as those in your country. However, we will take all necessary steps to protect your personal information in accordance with this privacy policy.

How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate security measures to protect your personal information. However, please remember that the internet cannot be 100% secure, and we cannot guarantee the security of your personal information transmitted through our Site.

Do We Collect Information from Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

By using the Site, you represent that you are at least 18 years old. If we discover that personal information has been collected from users under the age of 18, we will take reasonable steps to delete such data from our records.

What Are Your Privacy Rights?

In Short: In some regions, such as the EEA, you have rights that allow you greater access to and control over your personal information.

Depending on your region, you may have certain rights, such as the right to access, update, or delete your personal information. To exercise these rights, please contact us at [email protected]. We will consider and act upon any request in accordance with applicable data protection laws.

Do We Make Updates to This Policy?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you by email or prominently posting a notice.

How Can You Contact Us About This Policy?

If you have any questions or comments about this policy, you may contact us by email at [email protected].